Our 30 Day Money Back Guarantee enables you to return products within 30 days of delivery. If 30 days have passed since the delivery of your product, unfortunately we are unable to offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items
To complete your return, we require you to submit a request via out Returns Center.
Please do not send your purchase back to the manufacturer.
There are certain situations where no refund will be granted (if applicable):• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 60 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds are processed back to the original payment method used to purchase the order.
Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
If you have taken the above measures and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Fashion Nirvana does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
You may cancel your order for a full refund within 12 hours of being placed. After this timeframe, the order cannot be cancelled.
Exchange requests must be received within 10 days of delivery. If you need to exchange an item, we will issue you a store credit for the purchase price so you will be able to place a new order for the same item or an item of lesser or equal value.
If an item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Fashion Nirvana reserves the right, in its sole discretion, to decline to accept returns/exchanges and restrict future transactions if we identify an unreasonable or excessive return/exchange pattern.