Q: How can I order a product?
A: For your convenience, you can place your order online. We currently do not accept orders via phone.
Q: How do I pay for my order?
A: We offer safe and secure checkout with a variety of payment methods including credit/debit card, PayPal, Apple Pay and Google Pay.
Q: Do I pay have to pay sales tax?
A: By law, we only charge sales tax to orders that are shipped to the states of California and Georgia. Your exact sales tax is based on the ship-to address.
Q: Do I receive an invoice with my order?
A: You will receive an email with your order details and charges within minutes of placing your order. Please check your junk mail folder if you do not receive an order confirmation email from us.
Q: Can I cancel my order?
A: You may cancel your order within 12 hours of being placed. After this timeframe, the order cannot be cancelled. Contact us at email@example.com for assistance with order cancellations.
Q: How much do I pay for shipping?
A: We currently offer FREE SHIPPING on all orders. We apologize that expedited shipping is currently unavailable.
Q: Do you ship outside the US?
A: Unfortunately, we currently do not ship to addresses outside of the US.
Q: What is your refund policy?
A: Our return policy can be viewed here.
Q: How do I return products?
A: Visit our Returns Center to start a return. Simply follow the steps provided.
Q: How long does it take to get my refund?
A: We process all returns/exchanges immediately upon receipt. Refunds are processed back to the original payment method used to purchase the order.
It may take 3-7 business days for the credit to appear on your account, depending on your bank. All return shipping and handling costs are non-refundable. A store credit will be issued for approved exchange requests.Q: My order was received damaged. What should I do?
A: If you received a damaged delivery, all you have to do is let us know. Please contact us via email firstname.lastname@example.org and file a claim within 5 days from the delivery date. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us.